To connect your smartphone to the BlackVue dashcam's Wi-Fi, stay near the dashcam (the distance between the dashcam and the smartphone should not be more than 10m ).If possible, try to connect to the dashcam's Wi-Fi by using another smartphone and send us the model number and OS version of the smartphone that can't be connected to the dashcam's Wi-Fi. Sometimes, a particular smartphone may fail to connect to the dashcam's Wi-Fi.For example, " A " and " a " are considered different letters. * Please note that the dashcam's Wi-Fi password is case sensitive, which means that the upper case and lower case letters are different.
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If the above doesn't solve the issue, Reset the dashcam's Wi-Fi passwordor upgrade the dashcam's firmware and try again.Now turn on your smartphone's Wi-Fi and try to connect to the dashcam. Also, turn OFF the dashcam's Wi-Fi by pressing the Wi-Fi button on the side of the dashcam, wait for 10~15 seconds and press the button once again to turn it back on. Turn off the Wi-Fi of your smartphone.IOS: Click on the info icon and then click on "Forget this Network". Android: press and hold the dashcam's Wi-Fi SSID and when the pop-up appears, click on Erase the stored information of the dashcam's Wi-Fi in your smartphone's Wi-Fi settings:.If you are using an iPhone, turn off " Wifi Assist". If you are using an Android phone, turn off " Smart Network switch" on your phone.Turn on the Location in the app settings of your phone and try to connect.Turn-off the cellular data network (3G- LTE) of your phone and try to connect to direct Wi-fi. Follow the below steps and try connecting the dashcam after each step to check if it solves the issue.
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